Overview
Current User Admin

Overview

Live snapshot of chat quality across your team

Recent QA Reviews

Chat ID Agent Category Status Date

Issue Distribution

QA Review

Review chats the rule engine flagged, then decide PASS, CONFIRM, or REJECT.

New chats appear here once the rule engine has flagged them (a later step).
Chat List
Conversation
QA Analysis

Human Review

Every completed human QA decision, with the original AI result always kept alongside it.

Chat ID Agent Category AI Result Human Result Mistake Type Reviewer Comment Date

SOP Management

SOPs the rule engine checks new chats against. Every change is logged in its history.

You can select multiple files at once. SOP ID is optional — one is auto-generated if missing or already taken.
SOP ID SOP Content Category Auto-check Version Status Required Critical Weight Action

CS Performance

Per-agent quality, based only on CONFIRMED mistakes.

Agent Leaderboard

Mistake Type Distribution

Summary

System-wide totals across every chat, category, and language.

Issue Distribution

    Mistake Distribution (Confirmed Only)

      Language Report

      Language Total Chat Rooms Reviewed Confirmed Mistakes AI Accuracy

      Customer Report

      Every chat room, filterable by date, agent, category, and language.

      Chat Rooms

      Grouped by customer. Click a row to see their individual chats.

      Customer Username Chat Visits Top Issue Last Chat

      Issue Distribution

        Settings

        Prototype-only controls. No real accounts or backend are connected yet.

        Current User

        Who's using the app right now. This name is stamped on every QA review you submit.

        QA Threshold

        Minimum confidence the rule engine needs before flagging a chat PENDING. Higher = fewer, more certain flags.

        80%

        Categories

        The fixed issue-category list used across the app. You can add new ones; existing categories can't be removed since chats and SOPs already reference them.

        SOP Categories

        Options shown in the SOP Management "Add" form's Category field. "All" means the SOP is checked against every chat.

        Reset Demo Data

        Restore the original sample chats, SOPs, and reviews this prototype shipped with. Anything you've uploaded will be replaced.

        Clear All Data

        Remove all chats, SOPs, and reviews so the app is empty and ready for your own real data. Agents and categories are kept.

        🛠️

        This module isn't built yet

        We're building this app one step at a time. This page will be added in a later step of the prototype.